Terms and Conditions

Effective Date: June 29, 2026

Welcome to Horizon Automation LLC (DBA Get Booked & Busy)! Throughout these Terms and Conditions, “we,” “us,” or “our” refers to Horizon Automation LLC (DBA Get Booked & Busy), and “Site” refers to this website.

These Terms and Conditions outline the rules and regulations for using our website and services. By accessing our website or utilizing our services, you agree to abide by these terms. If you do not agree with any part of these Terms and Conditions, please refrain from using our website or services.

Horizon Automation LLC (DBA Get Booked & Busy) is a trade name of Horizon Automation LLC, an Alabama limited liability company. These Terms and Conditions are entered into between you and Horizon Automation LLC (DBA Get Booked & Busy).

1. Services Provided

Booked & Busy offers done-for-you marketing services for pet boarding, daycare, and grooming businesses, including database reactivation campaigns, review generation, referral systems, and missed-call text-back automation. All services are subject to availability, and Booked & Busy reserves the right to refuse service at our discretion.

2. Payment Terms

  • Payment terms are described in your engagement letter or invoice and are due according to those terms unless prior arrangements have been made.
  • We accept major credit cards, ACH transfers, and other electronic payment methods as agreed.
  • If payments are not made on time, Booked & Busy reserves the right to charge late fees or suspend services until the account is settled.

3. Cancellations and Rescheduling

  • Customers may cancel or reschedule scheduled calls or services by contacting us at least 24 hours in advance.
  • Cancellations made within 24 hours of the appointment may incur a cancellation fee.
  • Booked & Busy reserves the right to reschedule services due to unforeseen circumstances.

SMS Messaging & Consent

By providing your phone number and opting in through our website forms, you consent to receive SMS messages from Horizon Automation LLC (DBA Get Booked & Busy).

These messages may include:

  • Consultation confirmations
  • Appointment reminders
  • Service updates or scheduling notifications
  • Follow-up messages regarding completed services
  • Customer support or communication related to your service request

Message frequency may vary. Message and data rates may apply depending on your mobile carrier.

Consent to receive SMS messages is not a condition of purchasing services.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

  • STOP – to unsubscribe
  • HELP – for assistance

You may also contact us directly at:

Phone: (256) 682-0321

Email: matthew@getbookedandbusy.com

Age Restriction (18+)

This website and our services are intended for individuals who are at least 18 years of age. By using this site or engaging our services, you confirm that you are 18 years old or older and have the legal capacity to enter into binding agreements. We do not knowingly collect information from individuals under 18. If we become aware that personal information has been collected from a minor without verified parental consent, we will take appropriate steps to delete such information.

Carrier Liability Disclaimer

We are not responsible or liable for any delays, failures, interruptions, errors, or losses in transmission, delivery, or receipt of communications caused by mobile carriers.

This includes but is not limited to:

  • Network outages
  • Signal limitations
  • Technical malfunctions
  • Carrier filtering or blocking

4. Customer Responsibilities

The customer is responsible for providing accurate business information, timely access to required accounts and assets (such as CRM exports, Google Business Profile, and messaging tools), and prompt responses needed to deliver the agreed services. Booked & Busy is not liable for delays or outcomes caused by missing or inaccurate information provided by the customer.

5. Liability

While we take every precaution to deliver quality services, Booked & Busy is not responsible for results affected by factors beyond our control, including but not limited to customer data quality, third-party platform changes, or carrier delivery issues.

Any issues or concerns related to services provided must be reported within 48 hours for resolution. Booked & Busy’s liability is limited to the cost of the service performed.

6. Satisfaction Guarantee

We strive for customer satisfaction. If you are not satisfied with the services rendered, please contact us within 48 hours of service completion, and we will work to resolve the issue.

7. Intellectual Property

All content, including text, images, logos, and graphics displayed on the Booked & Busy website, is the intellectual property of Horizon Automation LLC. Any unauthorized use, reproduction, or distribution of this content is prohibited.

8. Privacy Policy

Your use of our website and services is subject to our Privacy Policy. Please review the Privacy Policy to understand how we collect, use, and protect your personal information.

Your personal information is handled in accordance with our Privacy Policy and will never be sold or shared without your consent, except as required by law.

9. Modifications to Terms and Conditions

Booked & Busy reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and continued use of the website or services will constitute acceptance of the revised terms.

10. Governing Law

These Terms and Conditions are governed by the laws of the state of Alabama, without regard to its conflict of law provisions. Any disputes arising from the use of our website or services will be subject to the exclusive jurisdiction of the courts in Alabama.

11. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Horizon Automation LLC (DBA Get Booked & Busy)

Email: matthew@getbookedandbusy.com

Phone: (256) 682-0321

Address: 143 Martin Rd SW, Ste B, Unit #1008, Huntsville, AL 35824

By using our website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.